Commitment to Better Customer Support - The RSS Blog
RSS, OPML and the XML platform.
 
Copyright 2003-5 Randy Charles Morin
The RSS Blog
<< Previous Main Next >>
Fri, 10 Feb 2006 20:14:29 GMT
Commitment to Better Customer Support

Janice Myint: In its commitment to continually improve its service, Technorati has recently brought me on board as a full time Customer Support Specialist.

http://technorati.com/weblog/2006/01/80.html

Randy: I wonder if Janice realizes what she just got herself into. After reading this, I went to the Technorati ping Webpage, just to check how long it had been since Technorati realized some of my blogs had changed. Some which are updated several times a day, hadn't been indexed by Technorati for several weeks. One of my blogs wasn't indexed in 84 days. From this form, you can ping Technorati and I did for all my blogs, some several times. In fact, I do this once in awhile, when I feel I need a little bit more frustration in my life. They remain 20, 30, 40 days unindexed.

I use FeedBurner's PingShot to ping Technorati. At one time, the great guys at FeedBurner tried to help me. I don't think the problem is FeedBurner, because manually pinging Technorati doesn't work either.

David Sifry, the founder and CEO of Technorati, Eric Lunt, a founder at FeedBurner and I are members of the RSS advisory board. David had asked that the board members tag their blogs with the tag rssboard. I did such, but the rssboard tag remains empty. I described the problem to David on the board mailing list (it's publicly readable) and never received a reply.

Frustrating. Web 2.0 is really broken.

Reader Comments Subscribe

good rant !! I hope somebody hears you .. !!

 

Since Technorati refuses to index this blog, I'm guessing not.

Randy

omggggg thats sooooo scareyy i am neva goin on myspace agin
Type "339":
Top Articles
  1. Unblock MySpace
  2. MySpace
  3. FaceParty, the British MySpace
  4. del.icio.us and sex.com
  5. Blocking Facebook and MySpace
  1. Review of RSS Readers
  2. MySpace Layouts
  3. RSS Stock Ticker
  4. RSS Gets an Enema
  5. Google Reader rejects del.icio.us