Bloglines blues - The RSS Blog
Randy Charles Morin blogs about Really Simple Syndication, RDF, FOAF, The Semantic Web and Social Software.
 
Copyright 2003-5 Randy Charles Morin
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Tue, 19 Jul 2005 12:46:13 GMT
Bloglines blues

Paolo: Apparently Bloglines lost all my subscriptions.

Randy: What is happening to the Web infrastructure? Last night, my Web host upgraded my site without asking and destroyed it in the process. plech.net was down for 11 hours, major power failure, which caused the chicklet generator to load verryyy ssssllllloooooowwwwwllllyyy. Now, Bloglines has lost our subscriptions? Confirmed.

Update: My subscriptions have returned. That's excellent service. They recovered from the problem in hours, if not minutes. I've been struggling with my Web host for 12 hours and the struggles continue :-( They could learn a thing or two about customer services from Bloglines.

Reader Comments Subscribe
If this happened to you also, I suggest you send Bloglines' Cathy Thompson email at <a href="mailto:cathyt@bloglines.com">cathyt@bloglines.com</a> and call her at 408-738-1395 (work) or if she doesn't pick up there, try her cell: 408-529-6277. Also, email Patrick Crisp at <a href="mailto:patrick@askjeeves.com">patrick@askjeeves.com</a> or call him at: 510-985-7696.
It happened to me. Quite a sinking feeling first thing in the morning.
Looks like they're back, at least for me at 9:15 CST.
Confirmed. Back in business.

Randy

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