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Copyright 2003-4 Randy Charles Morin
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Sun, 26 Dec 2004 16:29:17 GMT
More Technorati Feedback

Last week, Dave Sifry unjammed my Technorati account, which had been broken for more than a year. I created two watchlists. Already, both watchlists are simply reporting errors and I can no longer login to my account. Even the reset password form doesn't work for my account. What's really strange is that even my backup account seems to be broken now. When my primary account failed about a year ago, I created a secondary account. Now, that account is also broken.

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Randy,

We're having some ops issues this morning.  We're working on it, and we'll get back to you as soon as things are fixed.  Sorry about that!

Dave
Randy,

OK, the ops issue is fixed, I just checked both your watchlists, and they came up ok.  We're working on the underlying issue so that we nip it in the bud.

BTW, your wysiwyg editor is buggy for folks like me using Firefox 1.0 on OSX, it keeps throwing up the "Find" box if I type reasonably quickly, and it just crashed my browser...

Dave
Yikes! Thanks for the feedback. And Dave, I didn't expect you to fix the ops issues until Wednesday. Big thanks. Get back to your family.

Randy

Randy,

Hey, the fact is, we're obsessed.  And seriously, I really appreciate the time you are taking to help us get to the bottom of these issues.  As a small organization, we don't have the infrastructure to do QA on everything before we release, and so having a really smart person give us constructive feedback is really really valuable, and we take it really seriously. 

Thanks again, and happy holidays.

Dave
Looks like Sifry and the gang have more work ahead ;)

Randy

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